Google reviews
“How do I get more Google reviews?”
Ask every customer, at the moment they're happiest, in a way that takes one tap to act on, and then remind them once or twice. That's the whole trick. Most contractors do great work and have a thin Google profile because the asking depends on someone remembering to do it, and after a long day nobody does.
Why good contractors have few reviews
A customer who had a good experience has no reason to go looking for your Google profile. They mean to leave a review and then life happens. Reviews come from asking, and the asking only works if it happens after every job, not whenever someone remembers.
Reviews matter twice. They are one of the things Google weighs when it decides which businesses to show in the map results, and they are the first thing a homeowner reads once you do show up.
What the ask should look like
A request that gets answered has four parts:
- It comes from your business, by name, by text and email.
- It arrives right after the job, off the job status in your CRM, so you don’t have to remember.
- It links straight to your review form, so the customer taps once and writes.
- It follows up once or twice if they don’t act, and stops the moment they reply, review or opt out.
What happened at Your Vision Roofing
Your Vision Roofing in Northern Virginia started asking every customer automatically once a job was done. About one in three review requests became a five-star review, and every one of those reviews got a reply.
Not every review can be traced to a specific request; some customers review on their own. What changed is that the asking stopped depending on anyone remembering.
What we don’t do
We don’t buy reviews, write them, offer customers anything for them, or screen out customers we think might be unhappy. All of that breaks Google’s rules and can get reviews removed. We also don’t promise a number. What we can promise is that every finished job gets asked.
Questions owners ask
When is the best time to ask for a review?
Right after the job is done and the customer is happy with it. For some businesses that is when the work is finished; Your Vision Roofing chose to ask once the customer has paid, so the ask never lands on someone still waiting on a final invoice. The request goes out on whichever trigger you pick in your CRM.
Can I only ask my happy customers?
No. Google’s review policy doesn’t allow selectively asking only customers you expect to be positive, and it doesn’t allow paying or discounting for reviews. We ask every customer whose job is complete, the same way.
Does anything go out without my approval?
The first request waits for your approval. After you approve it, up to two friendly reminders can follow by text, which you can turn off. They stop the moment the customer replies, leaves a review or opts out.
Should I reply to every review?
Yes, good ones and bad ones. A reply shows the next customer that someone reads them. We draft a reply to every new review in your voice, and you approve it before it publishes.
Does it work with my CRM?
Yes, with AccuLynx and Jobber the request fires off a job status you choose. If you don’t use a CRM, MainStreet keeps the customer and job list and fires from there.
Where to go from here
Related
Talk to the person who builds it.
Call or text (984) 646-5210, or send the form. Fifteen minutes, no pitch deck.